Privacy Policy

How we collect, use, and protect your data. Last updated January 24, 2026.

NetNav (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our platform, located at www.netnav.io, and any related services, including audits, analytics, and expert support.

By using NetNav, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Information We Collect

We collect two types of information:

a. Personal Information

This is information that can identify you directly, such as:

  • Name
  • Email address
  • Company name
  • Payment information (processed securely via third-party providers)
  • Account settings and preferences

b. Usage Data and Technical Information

This is collected automatically and may include:

  • IP address and device information
  • Browser type and version
  • Pages visited, session duration, and navigation paths
  • Referring website or source
  • Website URLs you submit for auditing
  • Results of audits and actions taken

We may also collect data from third-party integrations, such as Google Analytics or Search Console, if you choose to connect them.

How We Use Your Information

We use your information to:

  • Provide, operate, and improve our platform and services
  • Run website audits and generate recommendations
  • Track performance, usage trends, and engagement
  • Communicate with you about your account, updates, or offers
  • Provide customer support and expert task delivery
  • Process payments and manage subscriptions
  • Ensure security, prevent fraud, and comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share data in these limited scenarios:

  • With trusted service providers who help us deliver our platform (e.g. payment processors, analytics tools, hosting services)
  • With your consent, such as when you assign a task to an expert
  • If legally required, such as responding to a court order or government request
  • In a business transfer, such as a merger or acquisition, with appropriate confidentiality safeguards

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain types of processing
  • Withdraw consent at any time (where applicable)
  • Request a copy of your data in a portable format

To exercise these rights, contact us at: privacy@netnav.io

Data Retention

We retain your data only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

If you cancel your account, we will delete or anonymise your personal data within 30 days unless required to retain it for legal or business reasons.

Data Security

We take data protection seriously. We use industry-standard technical, physical, and administrative safeguards to protect your information, including encryption, secure servers, and access controls.

However, no system is 100% secure. We cannot guarantee the absolute security of your data, especially if accessed via unsecured networks or devices.

Cookies & Tracking

NetNav uses cookies and similar technologies to:

  • Keep you logged in
  • Track usage for analytics
  • Remember preferences
  • Improve performance and experience

You can manage cookie preferences in your browser or opt out of tracking via third-party services like Google Analytics.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their policies before sharing data.

Children’s Privacy

NetNav is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us and we’ll delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and notify users of any significant changes via email or in-app notifications.

Contact Us

If you have any questions about this policy or how we handle your data, please contact:
📧 Email: privacy@netnav.io